TERMS & CONDITIONS
Loch Lomond Wakeboard places great importance on the safety of its visitors and endeavours to ensure that high standards are met by all persons visiting the site.
Please assist us in ensuring our site and its facilities remain a safe place in which to enjoy fun and exciting experiences.
GENERAL T&C's
GENERAL
For health and safety reasons (due to the environmental features of the Site), some access for wheelchairs and mobility scooters are restricted. Wheelchairs and mobility scooters are the only transport devices permitted within the Site. For the avoidance of doubt, bicycles, hover-boards, roller-blades or similar devices are not permitted within the Site.
CUSTOMERS WITH DISABILITY
We fully comply with all laws from time to time in force regulating the treatment of, and provision for, Customers with any disability. If You have any special requirements pertaining to a disability, You should inform Us of such requirements before you arrive.
OUR COMMITMENT TO PROVIDE A SERVICE
We will endeavour to ensure that as many activities as possible are available for use by participants at the Site. However, We reserve the right, without prior notice, to close and change the Activity and/or the Activity session hours.
We, in its absolute discretion reserve the right to close the whole or any part of the Site at any time or to restrict the number of persons having access to the Site. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of visitors or if We reasonably considers the circumstances so require.
CANCELLATION / REFUND POLICY
CHANGING AND CANCELLATION OF BOOKINGS
To cancel a Booking, You need to let us know that you have decided to cancel.
You are entitled to amend your Booking date but this will be subject to availability.
Bookings cannot be amended within 48 hours of the booking start time.
REFUNDS
Bookings are non-refundable on the day of your Booking.
Refunds are given on a pro-rata basis, depending on how much notice you give us.
• Less than 48 Hours notice – 0% refund.
• More than 48 hours – 100% refund.
No refunds will be issued for failing to turn up, arriving late for a Booked Session or for being removed from the Activity.
Circumstances beyond our control including but not limited to, industrial dispute, terrorism, fire, natural disaster, technical failure, emergency situation and other such circumstances; We have no obligation to make a payment to the Participant or refund any part of the Booking.
We may offer an alternative session at a reduced rate. We will endeavor to notify the Participant as soon as possible.
No other compensation shall be payable.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with these Terms and Our Privacy and Cookie Policy. Please take the time to read Our Privacy and Cookie Policy, as it includes important terms which apply to You.
We will use the personal information you provide to Us to:
a) provide the Activity;
b) process your payment for the Activity; and
c) in accordance with the Terms of the Booking.
We will not give Your personal data to any third party.
PAYMENT METHODS
- Credit / Debit Cards
- Offline Payments